Description:

FootPrints for Exchange gives you all the functionality of FootPrints software, the award-winning, 100% web-based help desk and customer problem management software without high costs and complex administration, plus integration with Microsoft Exchange environments. FootPrints for Exchange makes it truly easy for Exchange users to access the latest, most up-to-date user contact information as it dynamically reads from your Microsoft Active Directory, Exchange 2000, or Exchange 5.5 address book. You never have to sync the record information.
Transform your service desk operation as you centrally manage customer issue tracking for multiple channels, provide self-service online, manage knowledge, manage two-way email, and automate metrics and reporting. Get into live production in just days - no programming, consulting, training, or client software required. Users only need a standard web browser. It's truly easy-to-use, fully customizable, and extremely scalable.

FootPrints for Exchange centralizes tracking for all customer problems and requests worldwide (submitted by phone, email, the web, and wireless PDAs), builds knowledge bases, delivers self-service online, manages email with extensive integration, automates routing, escalation and notifications, and creates productive group collaboration everywhere.